At Raazo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 7 days of purchase for a full refund or exchange, subject to the following conditions:

1. Eligibility:

   • To be eligible for a return, the item must be unused, unwashed, and in its original condition with tags attached.

   • Returns must be initiated within 2 days of the original purchase date.

2. Return Process:

   To initiate a return, please contact our customer service team to request a return authorization. Once your return is approved, you will receive instructions on how to return the item(s) to us.

3. Refund Processing:

   • Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.

   • Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item(s).

4. Exclusions:

   • Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

   • Certain products, such as personalized or custom-made items, may not be eligible for return unless they are defective or damaged.

5. Damaged or Defective Items:

   If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for verification purposes.

Please note that our refund policy applies only to purchases made directly through our website. If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.